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Retail Book Store Legend Reaps Multiple Business Benefits with Managed Services
Bahwan cybertek’s managed services cut IT costs, boosted uptime, and streamlined operations for a global retail book industry leader.
Client
- Client
Challenge- Solution
- Impact
Client
Our client is one of the largest and oldest booksellers in the world. Their rich heritage in publishing and catering to book lovers all over the world could only be challenged by the latest technological advancements sweeping over the publishing industry.
Challenge
Our client’s vision for digital transformation faced multiple challenges, primarily a major IT flux because of a recent merger. There were several disjointed systems and disparate IT operations that needed seamless integration. A number of other challenges, including rising operational costs and performance issues across the organizational ecosystem, began to mount. Our client was looking for a strategic IT partner who could handle IT management, infrastructure optimization, and third-party software integration. We employed our Fit-for-Future framework integrating development, security, and finance operations, powered by our AI and ML capabilities for increased efficiency.
Solution
To navigate post-merger complexities and align IT operations with business goals, the client needed more than routine support; they needed a transformation partner. BCT stepped in with a comprehensive managed services strategy designed to modernize infrastructure, optimize operations, and eliminate inefficiencies across the board. Leveraging our Fit-for-Future framework, we integrated critical systems, streamlined third-party solutions, and introduced automation to boost agility, reliability, and performance. The following initiatives collectively laid the foundation for long-term operational excellence.
1
Infrastructure and Database support: Comprehensive support was provided for both infrastructure (75 servers) and about 100+ databases to streamline the integration of disparate systems. Legacy applications were assessed for upgrade, deprecation, or integration with newer systems to ensure long-term viability.
2
SAP ERP Upgrade: The SAP ERP system, a core component of our client's business operations, was upgraded to the N-1 version, improving system stability and performance.
3
Disaster Recovery Management: Implemented a unified DR management strategy to ensure business continuity. Deployed automated monitoring and recovery tools to eliminate manual intervention.
4
Third-Party Software Management: Consolidated all third-party solutions. Established clear governance models ensuring all third-party vendors adhered to performance standards and SLAs. There were about 75+ applications and 250+ users.
5
Operational Efficiency and Performance Optimization: Continuous integration, automated testing, and faster deployment cycles with our Fit-For-Future Managed Services framework. Ramped up the IT support team to a maximum size of 48 professionals, balancing an onsite-offshore mix (18:30 ratio).
6
Automation & Tools Development: Developed a set of custom automation tools for routine operational tasks, including monitoring, performance tuning, and incident resolution.
7
Delivery Model: Implemented L2 (secondary) and L3 (tertiary) support tiers, ensuring that the IT team could quickly address complex issues.
Impact
The transformation delivered more than just technical improvements; it unlocked measurable business value. With enhanced stability, faster issue resolution, and robust cybersecurity, the client was able to refocus its resources on growth and innovation. From reducing IT costs to improving system uptime and user productivity, the impact was wide-ranging and aligned with the client’s long-term strategic vision. Here’s how BCT’s solution translated into tangible results:
1
40% Reduced TCO: Reduced staff overhead, minimized downtime-related costs, and lower infrastructure maintenance costs.
2
99.9% increase in System Uptime: Proactive monitoring and management lead to fewer IT system failures and unplanned outages, enhancing business continuity and productivity.
3
70% Faster IT Resolutions: Within a month into our engagement our client saw highly minimized disruptions and increased employee productivity.
4
60% Reduction in Cybersecurity Incidents: Lower data breach costs.
By partnering with BCT, the client seamlessly modernized its IT landscape post-merger, reducing total cost of ownership by 40% and boosting system uptime to 99.9%. Through strategic managed services and automation, the client achieved faster IT resolutions, stronger cybersecurity, and long-term operational resilience.
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Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
Transfer of Personal Data
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Changes to this Privacy Policy
Contact Details
Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
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