Feedback management in real-time

Cut CXM costs by 45%. Delight your customers

Impactful surveys | Real-time analytics | Enhanced NPS | Award-winning platform
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The data tells the story

Our CXM platform cuts costs and boosts NPS

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45% reduction of CXM costs

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7 point increase in Net Promoter Score

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15% increase in Customer Satisfaction

Maximize the value of your feedback with

dropthought

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Navin Durgaprasad

Vice President, Experience
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What we have created is more than just a customer feedback platform. It is a solution that empowers businesses to listen, understand, and act on the voice of their customers, employees, and other stakeholders. With dropthought, it's all about transforming feedback into value and value into growth.

 

Hear from some of our amazing customers

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Every day, we get more feedback than we ever did when using paper comment cards. Moreover, this app's ability to organize unorganized data is a great benefit. The analytics are endless, and the customer really seems to enjoy the convenience of this app!

General Manager

A Leading Hospitality Firm

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I think DropThought is extremely useful. It enables students to provide candid and uninhibited feedback in a two-way setting. Most other systems are only one-way.

Instructor

A private research university in the USA

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The level of support from Bahwan CyberTek’s customer success team has been incredible! Their frequent visits to the facilities to ensure everything is working properly show their unwavering commitment to excellence.

Chief Digital Officer

One of the Largest Book Retailers in the USA

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The level of support from Bahwan CyberTek’s customer success team has been incredible! Their frequent visits to the facilities to ensure everything is working properly show their unwavering commitment to excellence.

Senior Manager

One of the World’s Leading Food Retail Chain, US

Explore our case studies

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Boosting Net Promoter Score

How a major book retailer achieved a 23% improvement in Net Promoter Score (NPS).

Deep dive into our insights

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The future of feedback

How dropthought is shaping experience management

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