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Reshaping GCC Operations
How a global leader in publishing and digital innovation partnered with Bahwan CyberTek to launch a groundbreaking digital e-Reader, optimizing IT operations, hardware manufacturing, and app development to expand their digital ecosystem and drive operational excellence and profitability.
Client
- Client
Challenge- Solution
- Impact
- Conclusion
Client
Our client is one of the largest and oldest booksellers in the world. Their rich heritage in publishing and catering to book lovers all over the world could only be challenged by the latest technological advancements sweeping over the publishing industry. With a vision for the future, our client conceived the idea of a digital e-Reader, the first of its kind to complement its rich legacy and promote digitized content.
Challenge
Build Digital Reading Devices to Increase Readership and Distribute Digital Content
Our client’s envisioned product had exclusive features with immense potential for digital content carefully curated for book lovers. However, low-priced and low-quality options from popular commercial brands posed a huge competitive threat. Also, our client was losing time and focus over this new venture that was a pure IT hardware project, which was not their core business and were on the verge of aborting the operations before it turned catastrophic. What our client was in dire need was a right-sized partner, who would not only understand the value of their business but also handhold them through their bold journey of digital transformation.
Solution
New Device Launch in Lightning Speed of 6 Months with Zero Business Disruption
While our client, the visionary of the new digital device with a capacity of 4GB or 2000 eBooks, held the complete ownership of the design specifications and device features, Bahwan CyberTek took over the entire IT operations, hardware manufacturing, app development, and testing and delivered high quality devices. In the first year of our contract, we dealt with multiple challenges including staff transitioning and orientation, besides maintaining a steady state and keeping the lights on. Leadership changes on our client's side also brought about impediments that we successfully overcame with the best of our assets, people.
Bahwan CyberTek worked with multiple stakeholders and ensured our client’s existing customers were supported without disruption, while parallelly working on new features of the device. We put our top-notch teams for device engineering and overseas manufacturing functionalities. We managed to acquire great talent and set up GCC labs in Taipei and Santa Clara. Adding to this, Bahwan CyberTek also ensured smooth knowledge transfer, cultural alignment of the new GCC talent to the organization, customer relationship, and various partnerships.
Impact
Before Bahwan CyberTek stepped in, our client had plans to drop the idea of the device launch, as it was incurring huge costs and turning out to be a failure. Within a year of partnering with our client, we managed to make it the most profitable line of business in our client’s history. With our consistent service delivery excellence, we have ensured significant savings for our client year on year. Today millions of customers are using our client’s reading device, with seamless technical support, thanks to Bahwan CyberTek.
The business benefits include:
1
More than 165 fully functional devices with seamless manufacturing, application development, and testing by Bahwan CyberTek. 60% increase in ROI.
2
About 4,500 test cases executed in 3-4 hours with Bahwan CyberTek’s test Automation. 75% time savings.
3
Increased productivity and efficiency with end-to-end automation, streamlined business operations, and managed services.
4
Product rating spiked from 3.8 to 4.3 stars as we supported in managing the GCC operations.
5
80% reduction in TCO.
Conclusion
By partnering with Bahwan CyberTek for reshaping their GCC Operations, our client transformed their vision into reality, launching a groundbreaking digital reading device in just six months. Bahwan CyberTek’s comprehensive approach, from device engineering to manufacturing and app development, ensured seamless execution without disrupting business operations. The result was a highly profitable product that now serves millions of customers, elevating the client’s legacy in the digital age.
BAHWAN CYBERTEK PVT LTD
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PRIVACY POLICY
This Privacy Policy explains how Bahwan Cybertek Group (hereinafter referred to as “Bahwan CyberTek”, “we”, “us”, “our”) may collect, use, store, disclose, discard, or otherwise process your data including personal data provided when using our websites and describes the rights you have with respect to your personal data.
Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
Your rights in relation to personal data
You have the following rights in relation to your personal data:
Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
Transfer of Personal Data
Data Retention
Changes to this Privacy Policy
Contact Details
Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
Personal Data
In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
Your rights in relation to personal data
You have the following rights in relation to your personal data:
- To access the personal data held by Bahwan CyberTek about you.
- To have your personal data corrected, for example, if it is incomplete or incorrect.
- To opt out of receiving marketing communications at any time
- To restrict or object to the processing of personal data or request erasing personal data (in certain circumstances and subject to applicable law)
- To receive a copy of the personal data which you have provided to Bahwan CyberTek (in certain circumstances and subject to applicable law)
Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
- Marketing / promoting and providing products and services.
- Monitoring and improving our website and its content.
- Conducting market research and surveys with the aim of improving / demonstrating our products and services.
- Complying with applicable local or foreign law, regulation, policy, voluntary codes, directive.
- Establishing, exercising, or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings.
Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
Transfer of Personal Data
Bahwan CyberTek may transfer personal data, to any other body corporate or a person located in any other country. Bahwan CyberTek shall ensure that data protection is adhered to by Bahwan CyberTek as per the global rules and regulations. The transfer may be allowed only if it is necessary for the performance of the lawful contract between Bahwan CyberTek or any person on its behalf.
Data Retention
Personal Data is important to us and Bahwan CyberTek has invested significantly in technology and processes to protect the safeguarding and confidentiality of your personal data. If Bahwan CyberTek engages external service providers to act as processor, we ensure that they adhere to the same standards as Bahwan CyberTek. Irrespective of where your personal information is transferred or stored, we take all necessary steps to ensure that personal data is kept secure.
Changes to this Privacy Policy
Bahwan CyberTek may update this policy from time to time. The use of the Bahwan CyberTek Websites and any products and services supplied are subject to our Terms and Conditions.
Contact Details
If you have any questions regarding this privacy policy or the protection of your personal data, you may reach out to Bahwan CyberTek Data Privacy Officer at DPO@bahwancybertek.com
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