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Reduced Counter Transactions, Eliminated Manual Intervention
How a leading IT enterprise reduced counter transactions and optimized operations.
Client
- Client
Challenge- Solution
- Impact
- Conclusion
Client
Our client is a leading IT enterprise in Egypt that handles a substantial volume of everyday transactions for different stakeholders nationwide. The client caters to civilians, businesses, and the government simultaneously for salaries and taxes, among its other services.
Challenge
The client faced significant challenges due to the lack of a centralized payment hub. These included the need to transition to a service-centric culture, simplify transaction procedures, and improve payment service communication. Additionally, breaking down operational silos and consolidating operations into a national payment hub was critical. The client also required drastic improvements in financial management to streamline processes and enhance efficiency.
Their challenges included:
1
Lack of a service-centric culture
2
Complicated transaction procedures
3
Poor communication of payment services
4
Lack of efficient and flexible payment operations
5
Enterprise-wide silos and fragmented operations
6
Lack of a consolidated national payment hub
Solution
To address these challenges, the client partnered with Bahwan CyberTek. Bahwan CyberTek implemented the ePay payment hub, streamlining their
operations by consolidating payment processes into a centralized system. This solution connected citizens, government,
and businesses for efficient transaction management, enabling end-to-end automation of salary and tax payments. The
ePay hub provided real-time monitoring, tracking, and event alerts, significantly enhancing operational performance,
minimizing manual interventions, and delivering deep insights. As a result, the client improved financial management,
collected over $220 million in taxes, and facilitated custom collections of $190 million, achieving a scalable,
cost-effective solution with fewer government counter transactions. Here are the key features of the solution.
1
Connected Different Stakeholders: Enabled the client to connect citizens, government, and businesses for citizen services
2
Enabled Automation: Simplified the payment and collection of salaries and taxes through end-to-end automation.
3
Provided Tracking Features: Offered features like real-time alarms, event monitoring, tracking of downtime, and reason accounting.
Impact
Bahwan CyberTek's implementation of the ePay payment hub for the client delivered substantial business value. The solution facilitated the collection of over $220 million in taxes and $190 million in customs, significantly improving financial management. The solution enhanced operational performance, eliminated manual interventions, and provided deep insights, resulting in a scalable, cost-effective system. Additionally, the solution reduced the number of government counter transactions, resulting in more efficient public service delivery and a streamlined payment process for citizens, businesses, and the government. With Bahwan CyberTek’s solution, the client:
1
Improved operational performance
2
Eliminated manual intervention
3
Provided deep insights
4
Scalable and cost-effective
5
Reduction in the number of government counter transactions.
Conclusion
The strategic partnership with Bahwan CyberTek empowered the client to address its challenges. The lack of a centralized payment hub led to inefficient transaction procedures, poor communication, and fragmented operations. Bahwan CyberTek implemented ePay, enabling end-to-end automation for salary and tax payments, real-time monitoring, and deep insights. This solution improved financial management, enhanced operational performance, and facilitated the collection of over $410 million in taxes and customs, resulting in a scalable and cost-effective system with fewer government counter transactions.
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Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
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