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Ensuring 20% Cost Reduction for a Home Repair Firm
How Bahwan CyberTek optimized infrastructure support for a home repair solutions provider
Client
- Client
Challenge- Solution
- Impact
- Conclusion
Client
The client is a prominent home repair solutions provider, serving over 2.8 million customers across the US and Canada. To support its extensive operations, the client maintains a complex IT infrastructure with 25 servers, 400+ virtual machines, 40 databases and 35+ business-critical applications and more than 1000 end users.
Challenge
The client faced several IT infrastructure challenges that required expert intervention:
1
Difficulty managing heterogeneous systems across their IT environment
2
Lack of 24/7 monitoring for preventing downtime and service disruptions
3
Need to optimize performance for applications and infrastructure
4
Need to upgrade VMware ESXi without much service disruption
5
Lack of real-time KPI monitoring, leading to low operational efficiency
6
Multiple vulnerabilities necessitating patching and securing the environment
7
Need to improve hardware compute power to make operations more cost-effective
Solution
To address these challenges, Bahwan CyberTek implemented a comprehensive infrastructure and application support solution with:
1
Managed Services: Ensured end-to-end infrastructure and application management, ensuring seamless IT operations
2
L2-L3 Support: Delivered L2 & L3 support for monitoring, troubleshooting, and issue resolution
3
Delivery Models: Developed and implemented onsite and offshore delivery model to ensure 24/7 support
4
DC-DR Support: Provided Data Center (DC) and Disaster Recovery (DR) support for business continuity
5
System Upgrade: Upgraded Citrix and VMware environments (VMware ESXi) with minimal downtime and impact on business operations
6
Monitoring: Real-time KPI monitoring for continuous performance assessment
7
Security Solution: Implementation of server/VDI security enhancements and latest antivirus and vulnerability assessments
Impact
By leveraging Bahwan CyberTek’s expertise, the client achieved significant improvements in IT performance and security:
1
SLA Improvement: Raised SLA compliance to 99.87% with high availability and reliability
2
System Upgrades: Enhanced scalability and efficiency with Citrix and VMware upgrades
3
Cost Savings: Optimized license cost savings by 20%, resulting in substantial reduction in cost
4
Business Continuity: Implemented a Disaster Recovery (DR) site, strengthening business continuity plans
5
Security & Risk Assessment: Reduced security risks and ensured compliance with enhanced cybersecurity and vulnerability assessment.
Conclusion
Bahwan CyberTek’s robust Infrastructure Support Services empowered the client to optimize IT performance, enhance security, and reduce operational costs. By implementing proactive monitoring, upgrading key infrastructure components, and securing the IT environment, Bahwan CyberTek ensured seamless business operations for the client’s extensive customer base across North America. For the past five years, Bahwan CyberTek has been serving as a trusted technology partner for the client, delivering infrastructure and application support services to ensure seamless IT operations for them.
BAHWAN CYBERTEK PVT LTD
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Data Privacy
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By accessing this website (“Website”), you acknowledge that you have read, understood, and accepted these Terms of Use that govern the use of this Website. In the event of you are not agreeing to these terms and conditions, you are requested by Bahwan CyberTek Private Limited (“Bahwan CyberTek”) not to access the Website or download any materials from the Website. Your continued use of / access to the Website or downloading any material available on the Website will be construed as your acceptance of these Terms of Use. Bahwan CyberTek reserves the right to make modifications, changes, and alterations to the contents of this Website, including these Terms of Use, at any time without any prior notice.
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Data privacy is important to Bahwan CyberTek. Bahwan CyberTek has a detailed Data Privacy Policy that is available on the link Privacy statement. Bahwan CyberTek’s Data Privacy Policy describes how we collect, use and disclose information that we may obtain through this Website or as a part of our internal processes.
Laws & Jurisdiction
These Terms of Use shall be governed by the laws of India, without giving effect to its conflict of law’s provisions. Any dispute arising out of or in relation to these Terms of Use shall be subject to the exclusive jurisdiction of courts at Chennai, Tamil Nadu, India.
PRIVACY POLICY
This Privacy Policy explains how Bahwan Cybertek Group (hereinafter referred to as “Bahwan CyberTek”, “we”, “us”, “our”) may collect, use, store, disclose, discard, or otherwise process your data including personal data provided when using our websites and describes the rights you have with respect to your personal data.
Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
Personal Data
In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
Your rights in relation to personal data
You have the following rights in relation to your personal data:
Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
Transfer of Personal Data
Data Retention
Changes to this Privacy Policy
Contact Details
Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
Personal Data
In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
Your rights in relation to personal data
You have the following rights in relation to your personal data:
- To access the personal data held by Bahwan CyberTek about you.
- To have your personal data corrected, for example, if it is incomplete or incorrect.
- To opt out of receiving marketing communications at any time
- To restrict or object to the processing of personal data or request erasing personal data (in certain circumstances and subject to applicable law)
- To receive a copy of the personal data which you have provided to Bahwan CyberTek (in certain circumstances and subject to applicable law)
Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
- Marketing / promoting and providing products and services.
- Monitoring and improving our website and its content.
- Conducting market research and surveys with the aim of improving / demonstrating our products and services.
- Complying with applicable local or foreign law, regulation, policy, voluntary codes, directive.
- Establishing, exercising, or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings.
Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
Transfer of Personal Data
Bahwan CyberTek may transfer personal data, to any other body corporate or a person located in any other country. Bahwan CyberTek shall ensure that data protection is adhered to by Bahwan CyberTek as per the global rules and regulations. The transfer may be allowed only if it is necessary for the performance of the lawful contract between Bahwan CyberTek or any person on its behalf.
Data Retention
Personal Data is important to us and Bahwan CyberTek has invested significantly in technology and processes to protect the safeguarding and confidentiality of your personal data. If Bahwan CyberTek engages external service providers to act as processor, we ensure that they adhere to the same standards as Bahwan CyberTek. Irrespective of where your personal information is transferred or stored, we take all necessary steps to ensure that personal data is kept secure.
Changes to this Privacy Policy
Bahwan CyberTek may update this policy from time to time. The use of the Bahwan CyberTek Websites and any products and services supplied are subject to our Terms and Conditions.
Contact Details
If you have any questions regarding this privacy policy or the protection of your personal data, you may reach out to Bahwan CyberTek Data Privacy Officer at DPO@bahwancybertek.com
148, Rajiv Gandhi Salai(OMR), Okkiyam Thoraipakkam, Chennai - 600 097
+91 44 43449000,
+91 44 61739000
global@bahwancybertek.com
Bahwan CyberTek is a global technology transformation partner, driving innovation and equipping companies for the future.
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