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Driving Efficiency in Dubai's Public Transport
Enhancing Asset and Operational Performance for a Leading Government Agency
Client
- Client
Challenge- Solution
- Impact
Client
Our client is a pivotal government agency entrusted with the comprehensive planning and provision of integrated public transport, roads, and traffic infrastructure within the vibrant Emirate of Dubai. Their extensive operations encompass a diverse range of transport modes, including the sophisticated Metro Rail system, a vast network of buses, crucial marine transport services, and a large fleet of taxis. This critical mandate involves managing and maintaining an impressive portfolio of assets valued at over AED 60 billion, underscoring their significant role in the daily lives and economic vitality of Dubai's residents and visitors.
Challenge
As operations evolved and asset ecosystems grew more complex, the client faced mounting pressure to keep systems agile, aligned, and well-supported. Addressing these challenges was critical to sustaining performance and meeting dynamic business needs.
1
Deterioration of the system and its performance over time.
2
Inability of the system to cope with ever-changing business requirements.
3
Non-availability of a proactive support model.
4
Complexity in managing the asset base, particularly rolling stocks.
5
Need for optimization of Maximo license across the user base.
6
Requirement for bilingual (English/Arabic) Maximo consultants.
Solution
To ensure system reliability, user efficiency, and alignment with evolving business needs, BCT introduced a range of strategic and technical interventions. These measures focused on enhancing support, resolving integration gaps, and optimizing Maximo performance.
1
Implemented an onsite and offshore support model with bilingual resources.
2
Resolved Oracle Apps and Maximo interface issues.
3
Developed custom reports and workflow enhancements based on business requirements.
4
Conducted periodic Maximo server health checks and performance tuning.
5
Provided periodic end-user training on new enhancements.
Impact
The implemented solutions delivered measurable improvements across operations and user experience. Key outcomes reflected an increased system reliability, better visibility, and stronger alignment with service goals.
1
Provided end-to-end support to users.
2
Reduced application downtime, increasing operational availability.
3
Enabled real-time monitoring of user KPIs for data-driven insights.
4
Enhanced overall efficiency and user satisfaction.
5
Ensured the continuous and reliable operation of public transport infrastructure.
By addressing key system limitations and introducing targeted enhancements, the engagement ensured improved performance, user satisfaction, and operational continuity. The proactive support model and technical interventions laid a strong foundation for sustained efficiency and future scalability.
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Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
Transfer of Personal Data
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Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
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