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Escrow Solution for US Government Marketplace
Learn how BCT delivered a secure escrow platform that drives trust, speed, and integration in public sector eCommerce
Client
- Client
Challenge- Solution
- Impact
Client
The client has a privately held U.S.-based company operating a fully managed online marketplace that serves federal, state, and local governments as well as educational institutions. The platform enables procurement of essential products and services through a reverse auction model, bringing transparency and competitive pricing to the public sector.
Challenge
To achieve its vision of becoming the go-to digital marketplace for public sector procurement, the client needed a foundation of trust and reliability. This meant creating a payment and transaction environment where both buyers and sellers felt secure, while ensuring compliance and scalability.
To reinforce buyer-seller trust and scale public sector procurement, the client needed to:
1
Establish a secure and trusted Escrow Payment System (EPS)
2
Meet high-security and regulatory compliance standards
3
Enable integration with a wide range of financial and logistics partners
4
Ensure cloud-native performance for availability and flexibility
5
Build a seamless experience for buyers and sellers to encourage platform adoption
6
Inability to deliver timely reports across omni-channel platforms
Solution
BCT partnered with the client to build a purpose driven, cloud-ready Escrow Payment Solution tailored to public
sector eCommerce. With a focus on security, interoperability, and user trust, the solution was designed to support
the complete payment lifecycle and seamlessly integrate with financial and logistical partners.
Key features included payment tracking, automated workflows, and a dispute resolution framework, all delivered
within a scalable platform. The implementation was designed to reduce friction, drive transparency, and enable
faster onboarding for both buyers and sellers.
1
Designed and delivered a cloud-based Escrow Payment Platform tailored to public sector procurement
2
Built core modules for:
- Order & Dispute Management
- Real-Time Payment Tracking
- Dashboards & Analytics
- Reconciliations and Audit Trails
3
Integrated with partners for:
- KYC & OFAC screening
- ACH & Check 21 processing
- Logistics & shipping service providers
4
Enabled DealDesk functionality for complex commercial transactions
5
Supported API integrations with 3rd-party marketplaces and commerce platforms
Impact
The implementation went beyond solving technical challenges, it transformed how buyers and sellers engage on the
platform. By embedding trust and efficiency at the core of every transaction, the solution accelerated adoption
and positioned the client as a secure and reliable marketplace for public procurement.
1
Bridging the Trust Gap
- The escrow solution closed the trust gap between buyers and sellers by enabling secure, milestone based fund transfers. This assurance of payment fostered transactional confidence, a critical factor in encouraging adoption within the public sector.
2
Driving Secure and Efficient Payments
- Through seamless integration with financial partners such as ACH and credit card processors, the platform accelerated payment processing and reduced manual intervention. This not only improved operational efficiency but also enhanced the overall user experience.
3
Ensuring Compliance and Reducing Risk
- Strong security controls and adherence to regulatory compliance standards significantly reduced risk exposure for all stakeholders. This compliance first approach positioned the platform as a trustworthy ecosystem for government transactions.
4
Accelerating Onboarding and Market Activity
- The platform enabled faster time to market and quicker onboarding of new buyers and sellers. This agility boosted marketplace activity and strengthened the client’s ability to meet growing procurement demands.
5
Building a Scalable Platform
- With a highly available, cloud-native architecture, the solution delivered flexibility and scalability to support evolving service needs. This foundation ensures that the platform can adapt to future growth while maintaining performance and reliability.
By designing a secure, scalable escrow payment platform, BCT helped the client transform how government entities buy and sell. The new system not only closed the trust gap but also streamlined partner integration and sped up onboarding, positioning the marketplace as a reliable, agile procurement channel for the public sector.
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