Production is going on.
A unified digital procurement ecosystem improves sourcing governance supplier engagement and visibility
BCT implemented Coupa to connect sourcing, purchasing, supplier engagement, invoicing and payments across a regional banking group, creating a more consistent and governed procurement experience.
Client
Challenge
The bank had limited visibility and control across its sourcing and procurement activities. Manual and fragmented processes increased processing time and administrative effort, while inconsistent workflows made it harder to apply common governance and approval requirements.
Stakeholders also needed better transparency into sourcing events, supplier performance and spend data. Supplier collaboration, compliance monitoring and real time reporting were difficult to manage across the group, creating a need for a centralised digital platform that could support more informed procurement decisions.
Stakeholders also needed better transparency into sourcing events, supplier performance and spend data. Supplier collaboration, compliance monitoring and real time reporting were difficult to manage across the group, creating a need for a centralised digital platform that could support more informed procurement decisions.
Solution
BCT designed and delivered a Coupa Sourcing solution aligned with the bank’s procurement processes, policies and governance requirements. The platform centralised the sourcing lifecycle from event creation and supplier participation through evaluation, negotiation and award.
BCT configured standardised workflows and approval controls to improve consistency, governance and compliance. The solution supported RFIs, RFPs, RFQs and auctions, along with structured evaluation and award processes that helped stakeholders compare suppliers and make decisions with greater clarity.
Supplier collaboration capabilities enabled communication and participation through a common platform. Integration and data setup connected the sourcing process with related systems, while reporting and visibility features gave stakeholders better insight into sourcing activity and outcomes.
The implementation followed a structured delivery approach covering requirements, solution design, configuration, testing, user training and go live support. BCT worked closely with procurement, business and IT stakeholders to support adoption and translate business requirements into the Coupa platform.
BCT configured standardised workflows and approval controls to improve consistency, governance and compliance. The solution supported RFIs, RFPs, RFQs and auctions, along with structured evaluation and award processes that helped stakeholders compare suppliers and make decisions with greater clarity.
Supplier collaboration capabilities enabled communication and participation through a common platform. Integration and data setup connected the sourcing process with related systems, while reporting and visibility features gave stakeholders better insight into sourcing activity and outcomes.
The implementation followed a structured delivery approach covering requirements, solution design, configuration, testing, user training and go live support. BCT worked closely with procurement, business and IT stakeholders to support adoption and translate business requirements into the Coupa platform.
Impact
Coupa created a unified procurement ecosystem across the banking group’s operations in Qatar and nine additional countries. The platform gave stakeholders centralised visibility into spend, supplier performance and value delivery across the network.
Key procurement processes were digitised across sourcing, purchasing, supplier engagement, contract and supplier management, invoicing and payments. System driven workflows and approval chains improved governance visibility and supported stronger alignment with procurement policies.
The bank reported faster procurement turnaround through digital tools and analytics. Suppliers gained access to a single portal for bidding, receiving purchase orders, submitting invoices and tracking payment status, improving engagement and transparency across the procurement lifecycle.
The transformation was recognised when the bank became the first bank in Qatar and the Middle East to receive the Digital Transformation Award at the Procurement Success Awards 2025.
Key procurement processes were digitised across sourcing, purchasing, supplier engagement, contract and supplier management, invoicing and payments. System driven workflows and approval chains improved governance visibility and supported stronger alignment with procurement policies.
The bank reported faster procurement turnaround through digital tools and analytics. Suppliers gained access to a single portal for bidding, receiving purchase orders, submitting invoices and tracking payment status, improving engagement and transparency across the procurement lifecycle.
The transformation was recognised when the bank became the first bank in Qatar and the Middle East to receive the Digital Transformation Award at the Procurement Success Awards 2025.
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