Production is going on.
Telecom firm improves operational efficiency & user experience
How a Brunei telecom firm modernized operations with cloud-native solutions.
Client
- Client
Challenge- Solution
- Impact
- Conclusion
Client
The client is a leading Brunei-based telecommunications provider delivering high-speed broadband and telephone services over fibre infrastructure serving both consumer and enterprise sectors, The client plays a vital role in Brunei’s digital transformation, offering innovative and reliable solutions tailored to evolving customer needs.
Challenge
The client faced significant challenges with its legacy customer experience platform, hosted on on-premises infrastructure. The tightly coupled architecture of the platform made updates and integrations complex, increasing the risk of disruptions. The rigid design of the platform restricted innovation, creating bottlenecks in delivering seamless experiences to end users. Additionally, high operational costs and reduced agility hindered the client’s ability to respond to market dynamics, impacting competitiveness and growth. Their challenges included the following:
1
Legacy platform: The legacy customer experience platform was implemented on on-premises infrastructure and posed significant challenges in scalability and flexibility.
2
Compute resources: Expanding processing power required procuring, installing, and configuring additional hardware was time-consuming and capital-intensive.
3
Storage capacity: Scaling storage involved physical upgrades to storage arrays, which were costly and prone to downtime during implementation.
4
Network capabilities: Enhancing network capacity to support increasing traffic demanded significant investments in networking hardware and expertise.
Solution
The client chose to partner with Bahwan CyberTek to address their wide-ranging challenges. Bahwan CyberTek reimagined the client’s customer experience platform through strategic enhancements:
1
AWS Cloud-Native Solution: The platform was re-engineered using AWS services, including auto-scaling and multi-AZ deployment, ensuring dynamic resource allocation and resilience against failures. This architecture supports seamless operations during peak loads and cost optimization during low usage periods.
2
Database Modernization: Bahwan CyberTek migrated the platform’s databases to AWS RDS, enabling automatic patching, upgrades, and backups while enhancing security and reliability. Multi-AZ configurations provided redundancy and failover capabilities for uninterrupted data access.
3
Open-Source and Cost Optimization: By adopting open-source technologies, the client eliminated licensing costs and minimized vendor lock-in, significantly reducing operational expenses.
These enhancements, coupled with AWS DevOps best practices, ensured a smooth migration and optimized performance across the platform, empowering the client with a scalable and future-ready solution. The new solution transformed the legacy system into a modern, scalable, and highly available platform designed for long-term efficiency and resilience.
Impact
The migration to AWS Cloud delivered transformative results for the client. The highly scalable and resilient architecture ensured seamless performance, even during fluctuating workloads. The business impact included the following:
1
Improved Agility: Enabled faster deployment cycles and simplified resource management to help the client respond quickly to market demands.
2
Enhanced Resilience: Ensures a seamless experience for end users with an accessible architecture, even during unexpected disruptions.
3
Operational Efficiency: Automated tasks like database maintenance and scaling reduces the operational burden on IT teams, allowing them to focus on innovation.
4
Cost Savings: Enabled a transition to a pay-as-you-go model and eliminating licensing costs lead to substantial savings while maintaining optimal performance.
5
Disaster Recovery: Set up a DR with a Pilot-Light strategy for business continuity, achieving an RTO of 1 hour and RPO as low as 5 minutes.
Overall, the solution modernized the client’s operations, delivering an enhanced user experience and enabling sustainable growth
Conclusion
Partnering with Bahwan CyberTek completely transformed the client’s platform. Bahwan CyberTek migrated it to AWS Cloud, leveraging a cloud-native, scalable, and highly available architecture. The solution included auto-scaling capabilities, database modernization with AWS RDS, and the adoption of open-source technologies, significantly reducing costs and enhancing performance. Bahwan CyberTek’s implementation improved agility through faster deployment cycles, operational efficiency by automating database maintenance, and resilience with a robust disaster recovery setup achieving an RTO of 1 hour and RPO of 5 minutes. By aligning with the client’s strategic goals, Bahwan CyberTek delivered a future-ready platform that optimized resource management, reduced downtime, and enabled sustainable growth, empowering the client to deliver a seamless customer experience.
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Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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