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Empowering Urban Local Bodies with Integrated Citizen Services
Local government body streamlines operations and enhances citizen services with a unique information system.
Client
- Client
Challenge- Solution
- Impact
Client
The client oversees the administration of several urban local bodies within a state in India. To enhance governance, streamline operations, and improve citizen services, the client aimed to implement a centralized, web-enabled, and workflow-based information system. The goal was to digitize municipal functions, reduce human intervention, ensure transparency, and provide citizens with a seamless service experience.
Challenge
The client required an integrated ERP solution to automate workflow-based operations, eliminate bottlenecks, and improve service delivery across urban local bodies.
1
Dispersed and fragmented municipal data made monitoring and decision-making inefficient.
2
Key services like property tax, birth & death registration, and trade licenses involved excessive paperwork, leading to delays.
3
The absence of a digital system reduced accountability, leading to frequent complaints and inefficiencies.
4
Inefficient tax and service charge collection impacted municipal revenue.
5
Many municipal transactions required manual processing, increasing errors and inefficiencies.
6
Lack of streamlined workflows led to delays in responding to citizen requests and grievances.
Solution
BCT developed and implemented a comprehensive web-based ERP solution, Urban Tree Information System (UTIS), to streamline municipal services, automate workflows, and improve citizen engagement.
1
End-to-End Digital Transformation: Implemented UTIS with workflow-based automation for key municipal services across 158 ULBs.
2
Citizen-Centric Digital Services: Developed a Citizen Portal and Mobile App for self-service access to municipal services.
3
Integrated Government Systems: Seamless integration with Ease of Doing Business (EoDB), e-TAAL, Common Service Center, and Smart DCR for building plan approvals.
4
Operational Modules Implemented: Key functionalities covered tax collection, licensing, procurement, waste management, accounts, asset management, employee services, grievance redressal, and legal management.
5
Enhanced Monitoring & Reporting: Provided 24x7 L2 and L3 support, dashboards, and analytics for real-time decision-making.
6
Automated Workflow & Compliance: Reduced reliance on manual processes and ensured regulatory compliance with state governance policies.
Impact
BCT’s UTIS implementation delivered significant operational and service improvements, transforming governance for Urban Local Bodies (ULBs).
1
Improved Revenue Collection: Digitization enhanced tax and service charge collection, boosting municipal revenue.
2
Enhanced Transparency & Accountability: Digital workflows minimized complaints and provided a citizen-friendly, transparent service environment.
3
Data-Driven Decision-Making: Centralized information systems enabled real-time insights for better governance.
4
Improved Employee & Customer Services: Strengthened municipal operations and enhanced employee working environments through digital self-service tools.
5
Reduced Human Intervention: Automated workflows eliminated manual errors and delays in municipal transactions.
6
Increased Adoption & Scalability: Successfully deployed across 32,000+ business users, 158 ULBs, 800+ service counters, and 10 million transactions per year.
7
Faster Citizen Service Delivery: Reduced turnaround time for key citizen services through digital processing.
With real-time monitoring, seamless integrations, and mobile-enabled services, the client could enhance municipal service delivery and citizen engagement. Automating workflows, integrating municipal functions, and enabling digital citizen services, improved overall efficiency, transparency, and revenue collection.
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Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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