Production is going on.
Centralized telephony simplifies administration and improves service resilience across approximately 25 locations
BCT consolidated standalone analogue PBX systems into a unified OpenPBX platform, connecting remote operations and integrating Microsoft collaboration tools.
Client
Challenge
The company relied on obsolete analogue telephony and numerous independent PBX systems across its operating locations. Managing separate systems made administration and maintenance complex, while the absence of centralized management limited visibility across the communication environment.
The organisation needed a unified platform that could connect its onshore and offshore sites while meeting requirements for high availability and service continuity. Compatibility with Skype for Business and Microsoft Teams was also essential to support collaboration across the workforce.
The organisation needed a unified platform that could connect its onshore and offshore sites while meeting requirements for high availability and service continuity. Compatibility with Skype for Business and Microsoft Teams was also essential to support collaboration across the workforce.
Solution
BCT designed and implemented a centralized OpenPBX platform covering approximately 25 onshore and offshore sites. The solution migrated communications from standalone analogue PBX systems to a unified architecture supporting more than 2,000 telephone extensions.
A high-availability PBX design addressed the need for resilient communication services at geographically dispersed and operationally critical locations. Centralized administration brought the environment under a common management platform, simplifying day-to-day oversight and maintenance.
Integration with Skype for Business and Microsoft Teams connected telephony with the organisation’s collaboration tools. Open APIs provided integration capabilities for technologies compatible with Session Initiation Protocol (SIP), giving the company flexibility to accommodate future communication requirements.
A high-availability PBX design addressed the need for resilient communication services at geographically dispersed and operationally critical locations. Centralized administration brought the environment under a common management platform, simplifying day-to-day oversight and maintenance.
Integration with Skype for Business and Microsoft Teams connected telephony with the organisation’s collaboration tools. Open APIs provided integration capabilities for technologies compatible with Session Initiation Protocol (SIP), giving the company flexibility to accommodate future communication requirements.
Impact
The implementation unified communications across approximately 25 sites, connecting onshore and offshore operations through one centrally managed platform. Consolidation simplified PBX administration and operational management and reduced the overall total cost of ownership.
Traditional telephone extensions were reduced from 6,000 to 2,000, reducing dependence on the legacy telephony environment. The new platform brought previously separate communication systems under centralized management.
Microsoft Teams and Skype for Business integration improved collaboration across the distributed workforce. The high-availability architecture improved service resilience, supporting continuity for communications across remote operational sites.
The company gained a scalable communication platform with centralized control and open integration capabilities, providing a foundation for future communication requirements as its technology needs evolve.
Traditional telephone extensions were reduced from 6,000 to 2,000, reducing dependence on the legacy telephony environment. The new platform brought previously separate communication systems under centralized management.
Microsoft Teams and Skype for Business integration improved collaboration across the distributed workforce. The high-availability architecture improved service resilience, supporting continuity for communications across remote operational sites.
The company gained a scalable communication platform with centralized control and open integration capabilities, providing a foundation for future communication requirements as its technology needs evolve.
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