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MEA Payments Company Cuts Integration Downtime 75%

BCT helped a regional payments provider launch bank integrations, introduce Click to Pay and improve the stability of its TIBCO environment.

MEA Payments Company Cuts Integration Downtime 75%

Client

Challenge

The expansion required more than connecting additional banks. Existing integrations had to support both new and established transaction flows, with bank-specific configurations and card security requirements carried through to launch. The company also needed support after those integrations entered production.

In parallel, UAE banks needed integration with Visa Click to Pay. This required Java code for Visa certification and key generation to work within the existing TIBCO integration environment.

The underlying systems presented a third challenge. Frequent CPU and memory overhead issues meant multiple TIBCO applications were being restarted every week. The company needed to support new payment services while addressing the instability in the systems carrying those transactions.

Solution

BCT took ownership of the South African TIBCO module and established a step-by-step onboarding process. Working with business analysts and solution designers, the team gathered bank configurations and card security details, used database scripts to onboard banks, and built bank-specific SMS delivery in TIBCO BusinessWorks. Extended-hours support covered onboarding through business launch.

For Visa Click to Pay, BCT developed Java code for certification and key generation, then integrated it into TIBCO BusinessWorks for UAE banks. This connected the new payment capability through the integration platform already in use.

To address resource overhead, BCT modularised the BusinessWorks code and introduced development practices covering application logic, TIBCO EMS communications and database calls. A dedicated module ensured TCP connections were properly closed after calls.

Runtime changes included parallel garbage collection and heap and JVM memory optimisation in production. The customer also upgraded CPU and RAM in the South African TIBCO production environment. The improvements therefore combined code changes, runtime tuning and additional hardware capacity.

The code and runtime practices introduced in South Africa were subsequently replicated by the customer’s teams in the UAE and Saudi Arabia. BCT also worked with stakeholders to resolve longstanding customer issues, including problems that had remained open for years and were resolved within weeks.

Impact

The engagement enabled more than 12 South African banks to launch cards in the African market. Reported outcomes included roughly 100,000 or more cards issued per bank and millions of dollars in revenue generated for the payments company.

Visa Click to Pay went live for UAE banks. The customer subsequently reused the code to integrate Mastercard Click to Pay and the UAE’s Jaywan Click to Pay, extending the value of the original implementation.

Following the coding improvements and environment enhancements, the company reported a 75% reduction in downtime. Multiple TIBCO applications that previously required weekly restarts moved to on-demand restarts, described as approximately monthly when needed.

The result was an integration environment better able to support both expansion and ongoing operations. Bank onboarding followed a defined process, payment integration code could be reused, and stability improvements developed in South Africa were carried into the company’s UAE and Saudi Arabian environments.

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148, Rajiv Gandhi Salai(OMR), Okkiyam Thoraipakkam, Chennai - 600 097

Phone number

+91 44 43449000,
+91 44 61739000

Email address

talktous@bahwancybertek.com

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