Production is going on.
A low-code platform gives maintenance teams clearer ownership and real-time visibility
A Singapore public transport authority replaced scattered road maintenance trackers with a central platform for assigning work, monitoring progress and recording each activity through closure.
Client
Challenge
Spreadsheets, email and phone calls were used to coordinate maintenance activities. With no common record from initiation to closure, officers had to chase updates, re-enter information and clarify who owned the next action. The fragmented process created duplicated effort and limited visibility into work in progress.
Management reports and audit reviews also required teams to reconstruct activity from multiple sources. The client needed a standard workflow that would make ownership and status visible while reducing manual administration.
Management reports and audit reviews also required teams to reconstruct activity from multiple sources. The client needed a standard workflow that would make ownership and status visible while reducing manual administration.
Solution
BCT implemented a cloud-based, low-code platform that manages maintenance requests from initiation and assignment through tracking, approvals and closure. Each item has one record showing its owner, current status, history and next action. Working prototypes were reviewed with users early and refined through short delivery cycles.
1
Role-based views serve 12 user roles, including field officers, supervisors, administrators and management.
2
Dashboards, notifications and reporting provide current information without rebuilding it from separate trackers.
3
System-generated audit trails record transaction history, while customer administrators maintain reference data directly.
4
Built on OutSystems Developer Cloud, with AWS for file and document storage, the platform is supported through availability reporting, controlled releases and security assessment activities.
Impact
The customer confirmed a 40% reduction in administrative workload and operational confusion. Further benefits of up to 60% are projected as remaining user groups move onto the platform and manual workarounds end. The rollout began with 87 users across 12 roles; expansion to 450 users is planned.
The platform has recorded 99.8% availability since go-live. BCT delivered 16 scheduled production releases over more than 12 months, with no release-related rollback or unplanned outage reported. Self-service reference-data updates now take minutes rather than days, while central records improve visibility of task ownership and provide an audit trail without manual reconstruction.
The platform has recorded 99.8% availability since go-live. BCT delivered 16 scheduled production releases over more than 12 months, with no release-related rollback or unplanned outage reported. Self-service reference-data updates now take minutes rather than days, while central records improve visibility of task ownership and provide an audit trail without manual reconstruction.
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