Production is going on.
Achieving 20% Cost Reduction
Home repair solutions firm optimizes its infrastructure support
Client
- Client
Challenge- Solution
- Impact
Client
The client is a prominent home repair solutions provider, serving over 2.8 million customers across the US and Canada. To support its extensive operations, the client maintains a complex IT infrastructure with 25 servers, 400+ virtual machines, 40 databases and 35+ business-critical applications and more than 1000 end users.
Challenge
The client faced several IT infrastructure challenges that required expert intervention:
1
Difficulty managing heterogeneous systems across their IT environment
2
Lack of 24/7 monitoring for preventing downtime and service disruptions
3
Need to optimize performance for applications and infrastructure
4
Need to upgrade VMware ESXi without much service disruption
5
Lack of real-time KPI monitoring, leading to low operational efficiency
6
Multiple vulnerabilities necessitating patching and securing the environment
7
Need to improve hardware compute power to make operations more cost-effective
Solution
To address these challenges, BCT implemented a comprehensive infrastructure and application support solution with:
1
Managed Services: Ensured end-to-end infrastructure and application management, ensuring seamless IT operations
2
L2-L3 Support: Delivered L2 & L3 support for monitoring, troubleshooting, and issue resolution
3
Delivery Models: Developed and implemented onsite and offshore delivery model to ensure 24/7 support
4
DC-DR Support: Provided Data Center (DC) and Disaster Recovery (DR) support for business continuity
5
System Upgrade: Upgraded Citrix and VMware environments (VMware ESXi) with minimal downtime and impact on business operations
6
Monitoring: Real-time KPI monitoring for continuous performance assessment
7
Security Solution: Implementation of server/VDI security enhancements and latest antivirus and vulnerability assessments
Impact
By leveraging BCT’s expertise, the client achieved significant improvements in IT performance and security:
1
SLA Improvement: Raised SLA compliance to 99.87% with high availability and reliability
2
System Upgrades: Enhanced scalability and efficiency with Citrix and VMware upgrades
3
Cost Savings: Optimized license cost savings by 20%, resulting in substantial reduction in cost
4
Business Continuity: Implemented a Disaster Recovery (DR) site, strengthening business continuity plans
5
Security & Risk Assessment: Reduced security risks and ensured compliance with enhanced cybersecurity and vulnerability assessment.
The client optimized their IT performance, enhanced security, and reduced operational costs by leveraging BCT's infrastructure support services. With proactive monitoring, upgrading key infrastructure components, and securing the IT environment, the client achieved seamless business operations for their extensive customer base across North America.
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Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
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Transfer of Personal Data
Data Retention
Changes to this Privacy Policy
Contact Details
Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
Personal Data
In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
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You have the following rights in relation to your personal data:
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If you have any questions regarding this privacy policy or the protection of your personal data, you may reach out to Bahwan CyberTek Data Privacy Officer at DPO@bahwancybertek.com
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+91 44 43449000,
+91 44 61739000
global@bahwancybertek.com
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