Production is going on.
Food manufacturer optimizes cross-border deliveries
How a leading food manufacturer enhanced visibility, compliance, and efficiency across multi-country logistics operations.
Client
- Client
Challenge- Solution
- Impact
- Conclusion
Client
The client is a leading food manufacturer and distributor. They manage over 600 outsourced trucks for cross-border deliveries across multiple countries. To optimize operations, they needed a comprehensive solution that could improve visibility, ensure compliance, optimize journeys, and streamline the Proof of Delivery (POD) process for timely, verifiable shipments.
Challenge
The client faced significant challenges in their cross-border logistics operations. They struggled with the following pain points:
1
Cross-Border Complexity: Delays and inefficiencies due to logistics complexities across countries with different customs regulations, road conditions, and border controls.
2
Inefficient POD Collection: Errors, delays, and slow payment processing due to manual POD collection, impacting customer satisfaction and operational speed.
3
Lack of Real-Time Visibility: Limited visibility of truck locations and delivery progress, especially in cross-border operations, making it difficult to track delays or optimize routes.
4
Journey Management: Difficulty in optimizing long-distance trips to ensure safe, efficient routes while managing driver fatigue and compliance with regulatory hours.
Solution
To address these challenges, Bahwan CyberTek implemented an Integrated Vehicle
Management System (IVMS) featuring real-time GPS tracking, digital POD
acknowledgment, and a Journey Management System (JMS). Key features of the
solution include:
1
Real-Time GPS Tracking & Geofencing: Provided full visibility of truck locations, enabling proactive monitoring and routing adjustments across borders.
2
Digital POD Collection: Drivers captured digital PODs (signatures, photos, timestamps) via mobile devices, instantly uploading them to the system for immediate verification and faster payment processing.
3
Automated Compliance Tracking: Real-time alerts for customs documents, safety checks, and border regulations reduced delays at border crossings and ensured regulatory compliance.
4
Journey Management System (JMS): Optimized routes, taking into account traffic, customs delays, driver hours, and fuel efficiency to reduce travel time and fuel costs. Managed driver fatigue by ensuring adherence to regulated rest periods and work hours.
5
Performance Monitoring & SLA Compliance: Real-time insights into transporter performance allowed for proactive management of delivery timelines, POD accuracy, and service-level adherence.
Impact
The solution delivered transformative results for the client, including the
following:
1
Wide Improved POD Accuracy & Speed: The digital POD process eliminated manual errors, ensuring timely delivery confirmation and faster payment cycles.
2
Optimized Cross-Border Operations: Real-time tracking and dynamic route optimization reduced delays at customs and border points, improving delivery speed.
3
Enhanced Compliance & Risk Mitigation: Automated alerts and compliance tracking reduced the risk of fines or delivery disruptions, ensuring smooth border crossings.
4
Efficient Journey Planning: Optimized routes with JMS, minimized fuel consumption, and reduced downtime due to traffic or regulatory delays, leading to cost savings.
5
Better Transporter Accountability: Enabled transporter performance insights to enforce SLAs and address underperformance, thereby ensuring consistent service quality.
6
Increased Customer Satisfaction: Enabled real-time POD updates and delivery status notifications kept customers informed, reducing inquiries and improving trust.
Conclusion
By integrating an In-Vehicle Management System (IVMS) with POD acknowledgment and a Journey Management System (JMS), the client successfully optimized its cross-border delivery operations. Real-time tracking, automated compliance, and optimized journey management reduced delays, improved accuracy, and ensured safer, more cost-effective deliveries. The solution provided the client with better visibility, enhanced control over outsourced transporters, and higher customer satisfaction while reducing operational costs.
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Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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