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Leading transport agency optimizes asset management
How Bahwan CyberTek transformed a Middle Eastern transport authority’s EAM system
Client
- Client
Challenge- Solution
- Impact
- Conclusion
Client
The client is a regional government agency responsible for planning, providing, and maintaining transport, road infrastructure, and traffic systems in the Middle East. It operates a range of transportation services, including metro rail, buses, marine transport, and taxis, connecting various cities.
Challenge
The client’s Maximo system had performance and efficiency challenges, including the following:
1
Deterioration of system performance over time, affecting reliability.
2
Lack of a proactive support model, resulting in response delays.
3
Limited Maximo access for stakeholders, particularly for rail operations.
4
Manual, end-to-end procurement processes slowing down operations.
5
Absence of integration with external systems like EDMS, SMS, and e-Fax.
6
Suboptimal Maximo license usage across their user base.
Solution
Bahwan CyberTek delivered comprehensive IBM Maximo 7.6 support and enhancements for the client, addressing both operational and system integration challenges. Here’s how:
1
Blended Support Model: Introduced a blended onsite and offshore support model, utilizing bilingual resources for efficient communication.
2
Tender Management System: Developed a web-based tender management system using Maximo as base and Java framework for delivery, enabling stakeholders to access and manage tenders seamlessly.
3
Comprehensive Integration: Integrated Maximo with external systems like EDMS, SMS, and eFax for streamlined workflows.
4
System Enhancements: Enhanced the system with custom reports, workflows, and periodic health checks for improved performance tuning.
Impact
The solution led to significant operational improvements and enhanced system reliability:
1
Streamlined Operations: Provided end-to-end support, ensuring the smooth operation of the Maximo system.
2
Reduced Downtime: Reduced application downtime by hosting Maximo in a clustered environment, improving system reliability.
3
Easy Remote Access: Enabled stakeholders to access tender systems remotely, with improved ease of uploading and downloading documents.
4
Efficient Processes: Streamlined integration between Maximo, Finance, EDMS, VTMS, SMS, ePay, and eFax, resulting in more efficient asset management and communication.
5
Optimized Cost Efficiency: Optimized Maximo license usage, improving cost efficiency for the client.
Conclusion
By addressing the key challenges faced by the client, Bahwan CyberTek's solution transformed their Maximo system into a robust and efficient asset management platform. The seamless integration of external systems and the introduction of a centralized, automated tender management system improved operations, access to information, and stakeholder collaboration. The solution not only enhanced system performance but also optimized the client’s overall operational efficiency. Bahwan CyberTek's ongoing support ensures that the client continues to benefit from a reliable, high-performance asset management environment.
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Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
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Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
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