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Optimizing IT Infrastructure, Boosting Performance
Microwave networking firm improves efficiency, performance, and scalability by transforming its IT infrastructure.
Client
- Client
Challenge- Solution
- Impact
Client
The client is a global leader in microwave networking solutions. They provide wireless transport and access solutions to mobile operators, public safety organizations, government agencies, utilities, and enterprises. Their complex IT infrastructure supports 800 users, including 30 servers, 200+ virtual machines, 48 databases, and 38+ applications across a 41TB storage environment. To ensure seamless operations, optimize performance, reduce costs, and enhance IT efficiency, the client has been leveraging BCT’s expertise for over eight years.
Challenge
Due to a massive IT infrastructure, the client faced several operational challenges that impacted performance and cost-effectiveness
1
Difficulty managing multiple platforms within a diverse IT ecosystem.
2
Low and inconsistent system efficiency, especially under high workloads.
3
Low visibility and control over KPIs for better decision-making.
4
Low efficiency of the existing hardware compute power.
5
High TCO (Total Cost of Ownership) including infrastructure and operational costs.
6
Underutilized software licensing, leading to redundancies and increased expenses.
Solution
Bahwan CyberTek provided a tailored and high-performance solution to address the client’s infrastructure challenges:
1
Infrastructure & Application Support: End-to-end management for stable and efficient operations.
2
L2 & L3 Support: Advanced troubleshooting and resolution of technical issues.
3
Onsite & Offshore Delivery Model: A hybrid approach to ensure cost efficiency and continuous availability.
4
Capacity Planning: Strategic resource allocation for optimal scalability and performance.
5
Periodic Disaster Recovery (DR) Drills: Ensuring business continuity through regular DR testing and validation.
Impact
BCT’s strategic approach resulted in significant improvements in performance, cost savings, and operational efficiency:
1
SLA Compliance Above 99.87%: Ensured high service reliability and adherence to performance benchmarks.
2
Seamless Data Center Migration: Enabled Coast-to-coast migration with minimal downtime (< 15 minutes).
3
20% Reduction in License Costs: Optimized licensing strategies for substantial cost savings.
4
DevOps Framework Implementation: Improved outage management through structured DevOps processes.
5
DCM Consolidation: Streamlined data center operations for enhanced efficiency.
6
DevOps for Environment Cloning: Accelerated system provisioning and testing capabilities.
With this partnership, the client achieved superior system performance, optimized costs, and enhanced service reliability. BCT's expert infrastructure support, effective resource utilization, and the implementation of a DevOps framework ensured measurable impact for critical business functions.
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