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US bank transforms customer data management
How Bahwan CyberTek enhanced data quality and future-proofed MDM capabilities for sustainable growth
Client
- Client
Challenge- Solution
- Impact
- Conclusion
Client
The client is a mid-tier, customer-focused bank in the US, serving over two million customers. They’re a full-service financial institution with over $30 billion in assets and $1 billion in revenue in 2017, operating over 500 branches in the northeast US. The client needed to bolster its customer master data management (MDM) capabilities while positioning for future growth and greater insight into business partner and client relationships.
Challenge
The client faced challenges with its outdated customer master data management (MDM) system.
1
The client’s old data model did not allow for prospective customers who did not yet have accounts, limiting growth opportunities.
2
The old integration was tightly coupled with their legacy systems, inhibiting the future addition of new data sources and restricting scalability.
3
MDM environment not configured for high-availability (HA) and failover capabilities needed for future initiatives, creating risks for future business initiatives and compromising operational resilience.
Solution
To address these challenges, the client partnered with Bahwan CyberTek and leveraged our TIBCO expertise to revamp their MDM capabilities. Bahwan CyberTek delivered a tailored solution that included the following:
1
Performed an in-depth assessment of the entire MDM platform and integration flows with recommendations for future improvement.
2
Re-factored the TIBCO MDM platform using standard data models based on industry best practices, enhancing flexibility and scalability.
3
Redesigned a more flexible integration process with an Enterprise Service Bus (ESB) leveraging TIBCO BusinessWorks and a canonical message layer, enabling seamless addition of new data sources and data exchange.
Impact
Bahwan CyberTek’s solution delivered transformative business outcomes for the client:
1
Substantial improvement in the quality of customer data.
2
Reduction in duplicate records by 8% and invalid data by nearly 30%.
3
Infrastructure repositioning for new types of master data subjects,including customer households, employees and future acquisitions.
4
Improved data reliability, operational efficiency, and ability to adapt to evolving business needs.
Conclusion
A mid-tier US bank partnered with Bahwan CyberTek to overcome challenges with its outdated master data management (MDM) system. The bank’s legacy data model restricted scalability, lacked high-availability capabilities, and was tightly integrated with legacy systems. Bahwan CyberTek conducted an in-depth assessment, refactored the TIBCO MDM platform using industry best practices, and redesigned the integration process with an Enterprise Service Bus (ESB). The solution improved data quality by reducing duplicates by 8% and invalid data by 30% while positioning the client for future growth and seamless data integration across new business channels.
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PRIVACY POLICY
This Privacy Policy explains how Bahwan Cybertek Group (hereinafter referred to as “Bahwan CyberTek”, “we”, “us”, “our”) may collect, use, store, disclose, discard, or otherwise process your data including personal data provided when using our websites and describes the rights you have with respect to your personal data.
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In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
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You have the following rights in relation to your personal data:
Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
Transfer of Personal Data
Data Retention
Changes to this Privacy Policy
Contact Details
Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
Personal Data
In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
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You have the following rights in relation to your personal data:
- To access the personal data held by Bahwan CyberTek about you.
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Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
- Marketing / promoting and providing products and services.
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Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
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Bahwan CyberTek may transfer personal data, to any other body corporate or a person located in any other country. Bahwan CyberTek shall ensure that data protection is adhered to by Bahwan CyberTek as per the global rules and regulations. The transfer may be allowed only if it is necessary for the performance of the lawful contract between Bahwan CyberTek or any person on its behalf.
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Personal Data is important to us and Bahwan CyberTek has invested significantly in technology and processes to protect the safeguarding and confidentiality of your personal data. If Bahwan CyberTek engages external service providers to act as processor, we ensure that they adhere to the same standards as Bahwan CyberTek. Irrespective of where your personal information is transferred or stored, we take all necessary steps to ensure that personal data is kept secure.
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If you have any questions regarding this privacy policy or the protection of your personal data, you may reach out to Bahwan CyberTek Data Privacy Officer at DPO@bahwancybertek.com
148, Rajiv Gandhi Salai(OMR), Okkiyam Thoraipakkam, Chennai - 600 097
+91 44 43449000,
+91 44 61739000
global@bahwancybertek.com
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