Production is going on.
Boosting Asset Uptime with EAM Services & Maximo Support
How Bahwan CyberTek improved asset availability and EAM efficiency for a Middle Eastern wastewater firm with Maximo 5.2 support
Client
- Client
Challenge- Solution
- Impact
- Conclusion
Client
The client is a state-run wastewater services company based in the Middle East, responsible for building and operating a world-class wastewater system. Their efforts aim to reduce dependence on groundwater and costly desalinated water sources, significantly impacting the local environment by promoting sustainable use of water.
Challenge
The client faced multiple issues in maintaining and optimizing their Maximo 5.2 system:
Their challenges included:
1
Lack of qualified Maximo support resources slowed issue resolution, increasing the risk of prolonged system outages and operational bottlenecks.
2
Disruptions in data transfer between Oracle Finance and Maximo risked delays in financial reporting and undermined budgeting accuracy.
3
Without automation, critical scheduled jobs required constant manual oversight, increasing resource dependency and the potential for missed alerts.
4
Missing documentation made it difficult to troubleshoot or enhance existing configurations, raising costs and delaying innovation.
5
The Maximo downtime directly impacted critical wastewater management operations, risking regulatory non-compliance and loss of public trust.
6
Slow recovery in failure scenarios reduced operational efficiency and increased stakeholder dissatisfaction.
Solution
The client’s complex issues required a strategic Maximo optimization approach. Bahwan CyberTek implemented a structured support model combining onsite-offshore resources to ensure continuous Maximo 5.2 system optimization. By introducing ITIL-aligned processes, a dedicated staging environment, and well-documented SOPs, Bahwan CyberTek enhanced system stability, reduced deployment risks, and accelerated resolution times—laying the groundwork for efficient, scalable, and high-availability operations.
1
Onsite-Offshore Model: Implemented an onsite-offshore support model to ensure efficient resource allocation and availability.
2
Staging Environment: Established development and staging environments to prevent direct changes to the production environment and ensure quality control.
3
SOPs: Developed standard operating procedures (SOPs) for routine maintenance tasks.
4
ITIL Processes: Applied IT Infrastructure Library (ITIL) processes to support and manage Maximo 5.2 effectively.
Impact
Bahwan CyberTek’s solution didn’t just do technical fixes; it also enabled the client’s business to operate with greater speed, reliability, and strategic control.
1
Operational Resilience Through Rapid Response: By accelerating issue resolution and minimizing disruptions, Bahwan CyberTek ensured that business operations remained smooth and resilient. This protected revenue flow and avoided productivity loss.
2
Business Agility Through Proactive Problem Management: Faster identification and resolution of root causes allowed the organization to respond swiftly to change, which in turn reduced backlog.
3
Risk Reduction Through Structured Deployment Practices: Introducing testing and validation environments (before they go live) significantly reduced the risk of failed updates. This safeguarded business-critical processes and enabled confident decision-making at all levels.
4
Process Standardization for Scalable Growth: Documented, repeatable procedures ensured consistent performance across teams and locations, laying the foundation for scalable operations and smoother transitions.
5
Maximized System Availability to Support Business Goals: By reducing downtime, the solution improved the availability of critical systems, directly contributing to higher customer satisfaction, better SLA compliance, and improved employee performance.
Conclusion
The client overcame Maximo 5.2 limitations through Bahwan CyberTek’s expert support, ITIL-based practices, and structured maintenance protocols. By resolving integration issues, accelerating response times, and maximizing uptime, Bahwan CyberTek enabled higher operational resilience, reduced risk, and improved financial control. The transformation strengthened the client’s ability to scale sustainably, maintain service reliability, and meet regulatory and public service commitments with confidence.
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Purposes for which we process Personal DataBahwan CyberTek may process your personal data for legitimate purposes as follows, but not limited to:
Bahwan CyberTek processes your personal data for the performance of the contracts, employment concluded with you, compliance with applicable legal or regulatory obligations or Bahwan CyberTek’s legitimate interests to provide you with adequate and qualitative information about products and services and to prevent against any excessive risk.
Transfer of Personal Data
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Bahwan CyberTek is committed to providing the highest level of protection regarding the processing of their vendors’/clients’/customers’/job applicants’/website visitors’ personal data based on applicable data protection laws and regulations at respective locations. In general, you can visit the Bahwan CyberTek website without providing personal data. However, there are times when Bahwan CyberTek will request personal data.
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In this Privacy Policy, “personal data” is any data which relates to an individual who may be identified from that data, or from a combination of a set of data, and other information which is or may be in possession of Bahwan CyberTek, for instance information about your identity and contact details (such as name, email-ID, contact number).
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If you have any questions regarding this privacy policy or the protection of your personal data, you may reach out to Bahwan CyberTek Data Privacy Officer at DPO@bahwancybertek.com
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+91 44 43449000,
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global@bahwancybertek.com
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