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Transforming Water Infrastructure with Maximo 7.6
Driving operational efficiency, mobility, and data-driven decisions for a national water authority
Client
- Client
Challenge- Solution
- Impact
Client
Our client is a national water authority in Singapore, managing the entire water loop to ensure a sustainable and stable supply. With its integrated water management systems, the authority oversees collection, treatment, distribution, and reclamation. To safeguard long-term resilience and efficiency, the organization sought to transform asset management and maintenance operations with a robust digital system that could consolidate data, streamline processes, and empower teams with real-time visibility.
Challenge
The absence of a modern asset management platform hindered operational efficiency, collaboration, and data accuracy.
Reliance on manual paperwork slowed approvals and created gaps between stakeholders. Without a central repository,
asset data and lifecycle tracking were fragmented, limiting proactive decision-making and creating challenges for a
nationwide critical water infrastructure.
1
Lack of lifecycle or maintenance history tracking for assets
2
Lack of centralized asset and location repository
3
Gaps in stakeholder information sharing
4
Paper-based management of works and approvals
Solution
BCT implemented IBM Maximo 7.6 tailored for the MEICA department of the water supply network. The platform was
enriched with RCM-based failure codes, enabling structured analysis of asset reliability. Integration with SCADA
through RETINA allowed false alarms to be filtered and corrective job orders triggered automatically. Mobile access
through Maximo Anywhere gave field teams real-time visibility and simplified data capture, while workflow automation
streamlined approvals and reduced paperwork dependency.
1
The deployment of IBM Maximo 7.6 for MEICA operations provided a centralized digital platform to manage all assets, replacing scattered, paper-based systems.
2
The incorporation of RCM data as failure codes enabled structured analysis of asset failures, helping the client predict and prevent breakdowns.
3
The integration with SCADA via RETINA reduced false alarms from the monitoring system and auto-generated corrective job orders for real issues, ensuring faster and more accurate responses.
4
Workflow automation streamlined the approval process, significantly reducing paperwork and delays.
5
Mobile access with Maximo Anywhere gave field teams real-time access to asset data and the ability to update records on-site, reducing errors and improving efficiency.
Impact
The rollout digitally transformed asset management across the water supply network. Over 4,000 assets were mapped into
a centralized system with complete location data. More than 15 asset types were configured with failure codes to
strengthen RCM analysis. Workflow automation accelerated decision-making, while mobile enablement empowered field
teams with faster, more accurate updates. Together, these advancements enhanced visibility, operational reliability,
and long-term sustainability of water infrastructure.
1
Over 4,000 assets were mapped with their locations into a single repository, creating visibility across the entire water supply network and making it easier to track and manage infrastructure at scale.
2
Failure codes were set for more than 15 asset types, enabling easy RCM analysis - this helped to identify recurring issues and address root causes, resulting in improved reliability and reduced downtime.
3
Automated workflows reducing approval delays and paperwork
4
A mobile-enabled field workforce captured real-time data, increasing the accuracy of asset information - this empowered staff to work more independently, leading to faster field operations.
5
Improved operational visibility, reliability, and response time
Through Maximo 7.6 implementation, BCT modernized the authority’s asset management ecosystem. The solution bridged stakeholder gaps, digitized manual processes, and empowered teams with real-time data and mobility. By enhancing visibility, reliability, and decision-making, the authority has achieved sustainable operations and stronger resilience in managing Singapore’s critical water infrastructure.
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