An Integrated Channel Manager enables seamless channel integration to manage various customer access points or delivery channels.
In today's customer-driven business environment, banks are constantly innovating in order to provide their customers convenient and secure ways of transacting business. Over the last few years, this has led to an explosion in the number of channels available to customers to conduct their banking.
Customers are now able to access personalized information and carry out any transaction through any channel at any time. The key challenge, from a Bank's perspective, is to provide a 24*7 service that is secure, efficient and satisfying to the customer.
Integrated Channel Manager (ICM) enables Financial Institutions to accomplish these objectives and build successful customer relationships. ICM is a BPMS-based Channel Management Solution that enables Banks to provide their customers secure, reliable and highly available transactional services across different channels. ICM is a centralized intelligent hub which easily tackles both the internal and external integration challenges of Banks.
ICM offers the following benefits