Cuecent Integrated Channel Manager

Cuecent ICM is a BPMS-based solution that enables seamless channel integration and offers multi-channel switching capabilities to manage various customer access points or delivery channels. Cuecent ICM enables Banks to provide their customers secure, reliable and highly available transactional services across different channels. ICM, acting as a centralized intelligent hub, easily tackles both the internal and external integration challenges of Banks.

In order to achieve channel integration, it is imperative that the information flow across all the delivery channels is consistent, reliable, secure, manageable (exception handlers etc.) and serviceable (reporting, profiling etc.) within expected timeframes. Being SOA-based, Cuecent ICM would be ideally suited for any services-oriented enterprise, embarking on deploying services, information or transaction capability across various business channels (e.g. Kiosks, Internet, ATM, POS, Tellers, Mobile etc.) to consistently deliver a high quality of service and superior customer experience. Download Cuecent ICM brochure