Cuecent ILFS

A unified e-payment framework streamlining citizen payment experience

Globally, government departments work closely with various administration & authorities both internally & externally to strive and improve the services and facilities offered by them. These public entities are involved in planning and implementing development projects, as well as preparing laws and regulations, strategic plans and issuing commercial, industrial and service licenses in addition to all permits needed for those licenses. The role of these government agencies is to serve as a one-stop shop for processing trade licenses to carry out economic activities in the region. Cuecent ILFS is a license and trade management solution enabling governments to seamlessly offer license related services (new license application, renewals, cancellations and amendments) to its customers and at the same time manage the entire lifecycle of the license internally.

The Cuecent ILFS enables governments entities to:

• Maintain a single customer centric view - system would link and track all the licenses of the customer
• Achieve complete integration with the external systems as well as back office systems including Accounting / financials system
• Improve overall employee effectiveness; reduction of manual effort in preparing Licenses
• Streamline internal communication, to increase efficiency and information sharing internally.
• Reduce paperwork to the minimum in internal decision making as well as external communication.
• Improve external communication with investors, other ministries/government entities, consumers.

Cuecent understands these challenges and has created a payment framework that helps governments:

• Design, build, deploy, and manage a secure collaborative e-payment environment
• Bring together civil agencies and payment providers on a single platform driving efficient operations & a seamless payment experience to citizens.
• Employ multiple revenue collection mechanisms with citizens being able to pay their taxes, penalties and utility bills over the internet or telephone or at kiosks or point-of-sale (POS) terminals using their credits/debit cards, authorizing a direct debit or issuing an electronic check.
• Rapidly integrate new payment collection methods and service channels into the system
• Gain complete visibility and control on every payment transaction
• Control transaction costs through dynamic routing of transactions through least expensive acquirers
• Automate reconciliation, refunds, disputes & settlement handling
• Provide real-time visibility to Central Bank / Ministry of Finance / Treasury department on e-payment related netting off & settlements
• Integrate with various agency back-end systems to obtain payment details and report back the payments made

The Cuecent e-Pay solution incorporates Cuecent ICM for high performance, scalable and reliable messaging between multiple customer delivery channels.